Privacy Policy

Privacy

We understand that your right to privacy is of the utmost importance. To that end, we are committed to the protection of your personal information.

Any information we collect from you is used only to fulfil your order and enhance your shopping experience. Our privacy policy appears below in detail.

You may also wish to look at the related security information we provide.

> What information do you gather from subscribers to your email update service?

We gather your email address only. We use your email address to send out occasional newsletters about special promotions and new products at the vitamart.my site.

You may unsubscribe from this service at any time.

> What information do you gather from customers (those making a purchase)?

We gather your name, email address, contact number and physical address, which are used to fulfil your order.

No credit card details are retained. And for payment purpose, credit card details are collected by the secured online payment gateway provider and not us.

We keep name and address details in a secure area of our system to make ordering easier the next time you visit.

> What information do you gather from questionnaires and competitions?

We will gather your email address to advise you if you have won a prize. We may also ask for other information such as gender, age and country.

No respondent is identified as an individual. We use this information in an aggregated form only to help us enhance our website and our range of products.

What if I contact you?

We may keep a copy of any correspondence from you.

Who Do You Share Information With?

We do not sell, trade or rent user information to anyone.

In order to transfer payment for your order, your credit card details will be sent in encrypted form to your bank for clearance.

No credit card details are stored after this clearance.

Your name, address and contact details will be supplied to our transportation company so your order can be delivered.

> Under What Circumstances Will You Contact Me?

If you have elected to, you will receive an email confirming placement of your order.

If your order, for whatever reason, cannot be shipped within delivery time offered, one of our customer service representatives will contact you via email.

If your order does not contain enough information (eg address details) for us to complete it, one of our customer service representatives will contact you via email.

If you have elected to, you will receive an email confirming shipment of your order.

If you have elected to, you will receive occasional email newsletters from us. You may cancel these at any time.

We may contact you and pass on your details to third-parties if we believe you have violated the terms and conditions associated with using vitamart.my, or, we believe you to be involved in activities harmful to vitamart.my or other users of vitamart.my.

Summary

Vitamart.my undertakes that it will never;

  • Sell, trade or rent any of your personal details to any other company or organization.
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